Privacy Policy

Personal Information: • Name, date of birth, gender, contact information (email, phone number, address) • Government-issued ID for identity verification • Profile photo (if you choose to upload one) Health Information: • Medical history, symptoms, diagnoses, and treatment plans discussed during consultations • Prescriptions issued by healthcare professionals • Lab test results and other medical documents you upload • Health records from your consultations Technical Information: • Device information (type, operating system, browser) • IP address and location data • Usage data (pages visited, features used, time spent) • Cookies and similar tracking technologies Payment Information: • Payment card details (processed securely through third-party payment processors) • Transaction history and billing information

To Provide Services: • Connect you with healthcare professionals for consultations • Facilitate video calls and messaging between you and your doctor • Process payments and maintain transaction records • Send appointment reminders and notifications To Improve Our Platform: • Analyze usage patterns to enhance user experience • Conduct research and development for new features • Monitor platform performance and fix technical issues For Safety and Compliance: • Verify your identity and prevent fraud • Comply with legal obligations and healthcare regulations • Record consultations for quality assurance and dispute resolution • Protect against unauthorized access and security threats For Communication: • Send important updates about your account or services • Respond to your inquiries and support requests • Notify you about changes to our policies or features

With Healthcare Professionals: Your health information is shared with the doctors and healthcare providers you consult with through our platform. They are bound by medical confidentiality and professional ethics. With Service Providers: • Cloud storage providers for secure data storage • Payment processors for transaction handling • Communication service providers for video calls and messaging • Analytics providers to help us improve our services For Legal Reasons: • When required by law or legal process • To protect rights, property, or safety of Mednowna, our users, or the public • In connection with an investigation of fraud or security issues With Your Consent: We may share information with third parties when you explicitly give us permission. We Never Sell Your Data: Mednowna does not sell your personal or health information to third parties for marketing purposes.

Security Measures: • End-to-end encryption for video consultations • Secure socket layer (SSL) technology for data transmission • Regular security audits and vulnerability assessments • Access controls limiting who can view your information • Secure data centers with physical and digital protections Data Retention: • We retain your health records for 7 years as required by Philippine healthcare regulations • Account information is kept while your account is active • You can request deletion of your data (subject to legal retention requirements) Important Note: While we use industry-standard security measures, no online system is completely immune to risks. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Under the Philippine Data Privacy Act of 2012, you have the following rights: Right to Access: • View the personal and health information we have about you • Request a copy of your data in a portable format Right to Correction: • Update or correct inaccurate information in your profile • Request corrections to your health records Right to Erasure: • Request deletion of your account and associated data • Note: Some data may be retained for legal compliance Right to Object: • Opt out of marketing communications • Object to certain types of data processing Right to Data Portability: • Request your data in a machine-readable format • Transfer your health records to another provider How to Exercise Your Rights: Contact us at privacy@mednowna.com or through the contact information provided in Section 9.

We use cookies and similar technologies to: • Remember your login session • Understand how you use our platform • Personalize your experience • Analyze platform performance Types of Cookies: • Essential cookies (required for platform functionality) • Analytics cookies (to understand usage patterns) • Preference cookies (to remember your settings) Your Choices: You can control cookie settings through your browser, but disabling certain cookies may limit platform functionality.

Mednowna is intended for users 18 years and older. If a parent or guardian creates an account for a minor, they are responsible for: • Providing accurate information about the child • Managing consent for the child's medical consultations • Protecting the child's account credentials We do not knowingly collect information from children under 18 without parental consent. If we discover we have inadvertently collected such data, we will delete it promptly.

Your information may be stored and processed in servers located outside the Philippines. When we transfer data internationally, we ensure: • Adequate protection through contractual agreements • Compliance with applicable data protection laws • Use of secure transfer mechanisms Our primary data centers are located in secure facilities with appropriate certifications and protections.

We may update this Privacy Policy from time to time to reflect: • Changes in our practices or services • Legal or regulatory requirements • User feedback and platform improvements Notification: • We will notify you of significant changes via email or platform notification • The "Last Updated" date at the top will show when changes were made • Continued use of Mednowna after changes means you accept the updated policy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: Email: privacy@mednowna.com Data Protection Officer: dpo@mednowna.com Mailing Address: Mednowna Data Privacy Office A. Molina St. Brgy. Dapaon, Sindangan, Zamboanga Del Norte, Philippines Response Time: We aim to respond to all privacy-related inquiries within 15 business days.